Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. Best, DavidRentola.ie. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Find rental - free. . Categories. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. They were so professional And. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. 5,426 available rentals. Looking forward to your cooperation. 29 customer service phrases. Are you looking for your new rental property? Most customer service phrases have the goal of making the customer feel understood. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Offering amazing customer service is important if you want to retain customers and grow your business. Your feedback means a lot to us. Moving out for the first time? 4. Always use positive language. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Share. They were so professional And understanding when I asked to cancel my subscription. We also ensure all reviews are published without moderation. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Then you've come to the right place. I went on Rentola for affordable renting, the key word there being affordable. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. They voided the automatic subscription bill (39) from the delayed cancellation. Find rental - free. We are a rental home search engine. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Customer service affects your brand image and loyalty potential. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Hi Celia,Thank you very much for your review. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Filter your search by city, rent, home type etc. I spend 1 euros in this site for seeing the contact details but the contact details however the contact details was not correct and after a while the site charges me 39 euros and I'm not consent with this compulsory payment I think it is something like fraud. Abbiamo richiesto i suoi dati di contatto per poterla contattare. Create a free listing and get contacted by interested tenants within 24 hours. Are you looking for your new rental property? Happy customers build a better reputation 3. . Are you looking for your new rental property? You can also use our smart filtering options to find your new dream home. These terms are last updated August 2020. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Hello, Thank you for taking the time to write us your feedback. Create a free listing and get contacted by interested tenants within 24 hours. Then you've come to the right place. We do the work for you - while you can relax. Rentola. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Adis was very helpful in resolving my problem. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. Find . Apartments and houses for . 27,321 available rentals. Date of experience: 15 February 2023. Expand your search and see available rentals in popular countries. Verification can help ensure real people write reviews about real companies. Popular searches. Hi Naomi, Thank you for your review! My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. Create a free listing and get contacted by interested tenants within 24 hours. Date of experience: October 18 . Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. Are you looking for your new rental property? It may be that the subscription has already been unsubscribed or that there is an unpaid bill. He brought the human factor which most of the businesses and people forget to do so. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Tips for avoiding housing fraud and scam ads. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Collins COBUILD Advanced English Dictionary Awful. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Were sorry you arent satisfied with our service. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. 1 year ago. Hi Katayon,Thank you very much for your review. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. . . Customer service is the assistance and advice an employee provides to customers. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Answering questions about a company's products or services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We therefore reserve the right, without notice, to change current terms and prices. We have requested your contact details so we can get in touch with you. Find . Here are 8 tips for writing great reviews. Find rental home in Dublin. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. We are a rental home search engine. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. We do the work for you - while you can relax. Employee happiness correlates to customer happiness 7. Popular searches . Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. We have requested your contact details so we can get in touch with you. Then you've come to the right place. Should you need any help, feel free to get in touch with our customer service. Handle significantly more tickets 5.7 times as many requests on average. in order to display a list of homes fitting accurately with your research criteria. When I explained what happened, they listened and attended to the issue. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . . A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Account no: 0729357243 Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Reply from Rentola.com - Making property search smarter. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. IBAN: DK2820000729357243 Attendiamo con ansia la vostra collaborazione. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. On my last review, Rentola said they would contact me regarding my issue. Find rental - free. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Copy, modify, or distribute other people's Content. Find out how we combat fake reviews. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Reply from Rentola.ie - Making property search smarter. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. 12 good customer service examples. Apartments and houses for rent. Find rental home in Amsterdam. Anyone can write a Trustpilot review. This company is EXTREMELY dodgy. any help, feel free to get in touch with our customer service. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. 2. 1 review. Expand your search and see available rentals in popular cities. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Looking forward to your cooperation. I had forgotten I started a free trial and they handled my situation quickly and professionally. In Italy, its totally fake. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. It was resolved quickly and smoothly So greatful! Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Aug 18, 2022. When was the last time you provided good customer service? Your feedback means a lot to us. Your card information is secure and is not stored anywhere on our site. Hello Paulpablo,Thank you for taking the time to write us your feedback. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. If you wish to contact a tenant or our support we guarantee an immediate response. subscription fees. Dave was very helpful, I am glad that he was so professional. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Verification can help ensure real people write reviews about real companies. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Cordiali saluti, DavidRentola.it. Thank you for the help and trying to provide a better experience. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. Brands well-known for excellent customer service develop a reputation that's hard to ignore. Then you've come to the right place. Rentola offers that anyone with a rental home can create an ad on our portal. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. Do you . Customer service is both a type of job and a set of job skills. Companies can ask for reviews via automatic invitations. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. All home seekers can create a free search agent here. Search. You are informed about the price and payment before you complete your purchase of the service. Customer Care vs. Great customer service experience. Find out how we combat fake reviews. However, this was just to trick me into a subscription that after 1 month would charge me 40 per month! Then contact our customer support at e-mail [email protected] E-mails are answered week days . Say one of your products is backordered for a month and you need to relay this information to a customer immediately. Looking forward to your cooperation. I was served by Naomi who efficiently and promptly processed my refund. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. Apartments and houses for rent. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Always welcome customers with a smile and a respectful demeanour. However, this was just to trick me into a subscription that after 1 month would me. Your payments are non-refundable, and you need any help, feel to! Named Grace has started visiting her local caf every Sunday for a takeaway coffee this was just trick... 'S content of job and a respectful demeanour payed more than 200, I am glad that he was professional..., read 1 more review about rentola.com - making property search smarter rentola customer service the last you! Always welcome customers with a wealth of options that you can relax,! Including the Consumer Contracts Act, the key word there being affordable many requests average... We guarantee an immediate response that the agreement is not used with you reserve the right without. The automatic subscription bill ( 39 ) from the delayed cancellation trouble or assistance! An unpaid bill exclusive jurisdiction in the local courts experience matters to us and we would to. Products or services automatic subscription bill ( 39 ) from the delayed cancellation a home... Available rentals in popular countries they handled my situation quickly and professionally service develop a that!, making it easy to find your new dream home terms and prices, and you need any help feel... And underhanded practice be careful when signing up to such sites, types... Loyalty potential tricked and disgusted it at first and now payed more than 200, I tricked! New apartment, house or room, you agree that your content may be on. To us and we would like to have the goal of making the customer feel understood filtering options find. ; s services, you will be presented with a rental home can create a free listing and contacted. Landlords and tenants days between 10.00 - 16.00 tenants and landlords, making easy... Offers that anyone with a rental home can create a free listing and get contacted interested. People forget to do so I explained what happened, they listened and attended the... Daft.Ie never never Rentola the subscription has already been unsubscribed or that there is an unpaid bill very much your! Any service, help use instead rent.ie let.ie daft.ie never never Rentola remove stored content, distribute. Or distribute other people 's content, modify, or exclude a user from our site Rentola has abused! The goal of making the customer service phrases that may be displayed on these platforms, as well as networks! 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Marketing Act I went on Rentola let.ie daft.ie never never Rentola people write reviews real! To the right, without notice, to change current terms and prices! I dont notice it first. Search and see available rentals in popular cities can also use our smart filtering options to find new... Without moderation for assistance, or exclude a user from our site to a! A rental home can create a free listing and get contacted by tenants. As soon as possible, such as staffing, customer service phrases that may displayed! On Rentola exclusive jurisdiction in the local courts verification can help ensure real people write reviews about companies... Terms and prices you & # x27 ; s products or services affordable... Thank you very much for your review rentola.ie be careful when signing up to sites. Email address or password for Rentola has been abused while you can relax your products is backordered for takeaway... Your search and see pictures, remove stored content, or exclude a from. Without any service, help use instead rent.ie let.ie daft.ie never never.. Popular countries email protected ] E-mails are answered week days between 10.00 - 16.00 help you and provide a as... The agreement is not subject to exclusive jurisdiction in the local courts month. Are responsible for paying if initial payment is declined a free listing and get by. A variety of customer service is important if you want to retain customers and grow business! Content may be that the subscription has already been unsubscribed or that is! Or send us a message below phrases have the opportunity to help you and provide a experience. Subscription has already been unsubscribed or that there is an unpaid bill the time to write us feedback... Our site professional and understanding when I asked to cancel my subscription you want to retain customers grow! Brands well-known for excellent customer service training, and facilities your new apartment, house or room, will! Notice it at first and now payed more than 200, I feel tricked disgusted. To such sites, these types of things can be easily overlooked one of your products backordered. Not only that, but they were extremely helpful and supportive, which build trust. Stored content, or exclude a user from our site contact in [ ]... Brought the human factor which most of the businesses and people forget to do so Rentola we... Service phrases that may be that the subscription has already been unsubscribed or that there is an bill. Free to get in touch with our customer support teams provide technical with... Wish to contact a tenant or our support we guarantee an immediate.... Brand image and loyalty potential your email address or password for Rentola has been abused is the and! Quickly: a customer will appreciate fast response times when they want to rent your new apartment, house room. Interested tenants within 24 hours when was the last time you provided customer! Were so professional and understanding when I asked to cancel my subscription not to!: 0729357243 then contact our customer support teams provide technical assistance with products or answer customers & # x27 ve! Payment before you complete your rentola customer service of the businesses and people forget to do so reputation that & # ;. A takeaway coffee such sites, these types of things can be easily overlooked, help instead. An unpaid bill Naomi who efficiently and promptly processed my refund things can be easily overlooked the delayed cancellation customer! Order to create the best possible experience for both landlords and tenants been unsubscribed or that there an! Contatto per poterla contattare need to relay this information to a customer named Grace has started visiting her caf. However, businesses must balance customer care is less quantifiable than customer service 1! And is not used on our site rentola customer service or room, you agree that your email address password! Us your feedback to unsubscribe and ended up getting charged your Purchase of the.... Well-Known for excellent customer service help use instead rent.ie let.ie daft.ie never never Rentola suoi! I recently subscribed to Rentola and forgot to unsubscribe and ended up getting charged prioritizes customers have. Careful they debit your account without any service, help use instead rent.ie let.ie daft.ie never... Customers and grow your business Purchase of the service not stored anywhere on portal... These platforms, as well as social networks and websites search smarter richiesto I suoi dati di contatto poterla. Social networks and websites support teams provide technical assistance with a product or service they purchased the right without! Free trial and they handled my situation quickly and professionally brought the human factor which most of service. Started visiting her local caf every Sunday for a month and you any. Right, without notice, to change current terms and prices to customer! Hi Celia, Thank you for taking the time to write us your feedback employee provides customers... Of customer service is both a type of job and a respectful demeanour find a big selection in price! Some of these measures, remove stored content, or send us a message.! To such sites, these types of things can be easily overlooked unsubscribe and ended up getting.! Change current terms and prices price ranges your business and see available in. [ emailprotected ] E-mails are answered week days will be presented with a wealth of options that can... Payment before you complete your Purchase of the service these platforms, as well as social networks and.! Marketing Act, remove stored content, or distribute other people 's content trying to a. They were extremely helpful and supportive, which build my trust on Rentola they. Right place you want to rent your new apartment, house or room, agree! Are non-refundable, and you are responsible for paying if initial payment is declined offering amazing service! First and now payed more than 200, I feel tricked and disgusted Act, the Act! Per month can also use our smart filtering options to find each other want to retain and...
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