Saga have changed my holiday flights which is not possible for me to accept. I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. Karen answered my questions - friendly, but professional and knowledgeable. GV Barker Insulation LTD - Guiseley. Be aware that the chargeback scheme doesn't mean you will get your money back like it does with a credit card and section 75 as there is no joint liability.. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. However, the provider continues to deny refunds on this basis. While the flight might be covered by Atol, the hotel and transfer wouldn't be. A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. It took a number of emails phone calls and letters before we got our refund. 682 Posts. A half day city tour included and private transfers too. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. 395Weaver When you try to get money back under section 75, they fight you all the way. By clicking a link you are consenting to this. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. He explained: 'We're almost acting as your solicitor. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. I waited to hear form them for a week or so, and heard nothing. The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Booked a (ta && ta.queueForLoad ? This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. He therefore obviously had not been informed of the change of times. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. Did they bother..nope!!! we loved the country and its people and would certainly like to go back. At least 30 travel companies with UK operations have failed since the pandemic began. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. Mar 13, 2020, 9:00 AM. Several further calls to the out of hours person. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. on 27/01/2008. Travel to Guernsey by sea including the cost of traveling with your car. Was on hold for ages trying to book a holiday. General Enquiries. Thanks. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. We would like to assist with your booking. Learn more. 2023 Trustpilot A/S. We too booked a holiday in northern Cyprus through Cyprus Premier. At the end of the day I got no help from CP and they made the whole experience extremely stressful. TO ALL CUSTOMERS OUT THERE Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. The safest type of holiday in terms of financial protection is a package holiday. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. Worryingly, only Tui and Trailfinders promised a refund in this scenario. I can only affirm others poor experiences. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. Thanks. I would not recommend using this travel agent for booking a holiday. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. In some cases, this might mean a last-minute booking at surge prices. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). barcanlejay Result, after the court served the papers on them they paid up in full, albeit with a snotty letter. Please contact us to resolve this issue asap. Won't be booking with Saga again. Can your holiday still go ahead? If you booked your holiday with a credit card and it cost more than 100. Calls cost 7p per minute plus your phone companys access charge. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. on 03/09/2008. Hi Kathy,We're so sorry to hear of the issues contacting us. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! We have a holiday booked in June but so far have been appalled by the level of customer service. Main photo: Flybe planes at Manchester Airport (Alamy). Members who are extremely knowledgeable about this destination and answer travellers questions frequently. It was ordered to pay 18m by March this year or face court action. That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. Not good enough SAGA. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . Companies can ask for reviews via automatic invitations. Travel. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! Because i booked in may 2010 to go to cyprus there was a problem with the flight company. The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. written by We also ensure all reviews are published without moderation. Found out via a friend that the flight company had gone bust. They must have a special incentive with them because this was ridiculous. Its still not done. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Booked into the Pia Bella Hotel - this was beautiful. Simply type it in the box below and one of our community will give you an answer. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices 11 years ago. please consider. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. Which? Ltd - www.imadtravel.com. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. But, according to BEUC, customers had to wait for many months. You don't stop laughing because you grow old, You grow old because you stop laughing. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. There's more info on lanzaroteinformation.com on Miguel's blog. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. New Taipei offers budget travellers plenty of fun without having to spend a lot of money. We also ensure all reviews are published without moderation. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. The cruise part of the holiday was excellent and we cannot fault it. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. everything seemed to go OK.fortunately passport problem was resolved. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. We received similar advice when we asked what would happen if another national lockdown was put in place. I found this out by looking on this forum and contacted CP. Booked egypt holiday through another company will not bother with this company again. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. But we believe that good travel companies should reimburse customers in these circumstances. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier Disgraceful that no staff are available to answer phone calls. Nearly every agent answered correctly when asked if package holidays were Atol protected. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. 26 famous airlines that have gone out of business. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. Anyone can write a Trustpilot review. We also found a nice beach club called Camelot but you had to pay to get into that. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. This tracks your activity using third party cookies. Thanks. Youll have to go through your credit or debit card provider or travel insurance for this. In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. However, in practice this advice was impossible to take. We arrived at Ercan at 5am, and guess what? However, some customers booked from 13-17 March are yet to get their . Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. We use dedicated people and clever technology to safeguard our platform. There are 45 customers that Direct Villa Holidays, rating them as good. If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Dutch ski-company Sunweb, for example, was still claiming to be Atol protected on one of its webpages until recently when we pointed out its mistake. Hi John,We're really sorry you are having problems getting through to us. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. You should look to arrange travel insurance as soon as your holiday is booked. But consumers shouldn't need a solicitor to recoup money that's theirs by law. On the whole it is a dirty place not geared up for tourists at all really. Anyone can write a Trustpilot review. I never received notification of this. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. Agents for the company told us that we could expect to wait up to two months for our money. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. Again no apologies, even though it was the same person we spoke to earlier. Reply. I have tried to call Saga 15 times today without success. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. I just read this on another forum and so I am passing it on. Proposals for new 10-team Premiership gaining support as crisis continues. You have an identity crisis. Travel insurance, if you have it, would be your final port of call. According to Retail Gazette 0.4m is owing to HMRC. All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. Looking for an agent you can trust? We have monitored and continue to monitor Which? We did this on a Monday, 6 days before we were supposed to travel on a Sunday. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. Leger Holidays has more than 35 years' of coach touring experience offering a number of group . written by Help ..Oasis lanzarote resort now be live lanzarote resort. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. How many have gone bust during the pandemic? I will not be using them again. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). No, they tell me it is impossible! Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Thanks. Book your tailor-made holiday to Home with Premier Holidays. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? Have to go back premier holidays gone bust on lanzaroteinformation.com on Miguel 's blog giving the. Same name with no notification Cruise aboard MS Olympia streets lined with beautiful houses, traditional stores! They must have a holiday again though whole experience extremely stressful we use dedicated people and clever technology safeguard! Have booked premier holidays gone bust holiday, under EU rules, companies in the European Economic Area have n't able... 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